Terms of Use

1. Our Service

1.1. Tripppler is an AI-powered trip planning service accessible via the website tripppler.app (the "Website") and the web application at web.tripppler.app (the "App"), including all related services, software, designs, graphics, photos, images, texts, maps, and all other content (the "Content"), collectively referred to as the "Service" or "Tripppler".

The Service is designed and operated by Tripppler, based in the European Union (the "Company", along with "we", "us", "our", and "ourselves"). For consistency, "user", along with "you" and "your", refers to any person who agrees to be bound by these Terms.

1.2. Your use of the Service is limited to your personal, non-commercial use only. We grant you a personal, revocable, non-transferable, non-sublicensable, and non-exclusive right to access and use the Service; provided that you do not (and do not allow any third party to) copy, modify, create a derivative work from, reverse engineer, reverse assemble or otherwise attempt to discover any source code, sell, assign, sublicense, or otherwise transfer any right in the Service, except where permitted by applicable law.

2. Important Disclaimers

2.1. AI-Generated Content — Use at Your Own Discretion

TRIPPPLER USES ARTIFICIAL INTELLIGENCE (VIA THIRD-PARTY PROVIDERS INCLUDING ANTHROPIC, OPENAI, AND GOOGLE) TO GENERATE TRIP ITINERARIES AND POINT-OF-INTEREST DESCRIPTIONS. AI-GENERATED CONTENT MAY CONTAIN INACCURACIES, OUTDATED INFORMATION, OR ERRORS REGARDING OPENING HOURS, PRICES, AVAILABILITY, ACCESSIBILITY, OR SAFETY OF VENUES AND ATTRACTIONS. YOU ARE SOLELY RESPONSIBLE FOR VERIFYING THE ACCURACY OF ANY INFORMATION BEFORE RELYING ON IT FOR TRAVEL DECISIONS. AI-GENERATED CONTENT DOES NOT CONSTITUTE PROFESSIONAL TRAVEL ADVICE.

2.2. Results Vary

WE DO NOT GUARANTEE ANY SPECIFIC QUALITY OF TRIP EXPERIENCE. INDIVIDUAL RESULTS DEPEND ON MANY FACTORS, INCLUDING WEATHER CONDITIONS, SEASONAL AVAILABILITY, LOCAL EVENTS, PERSONAL PREFERENCES, AND CIRCUMSTANCES BEYOND OUR CONTROL.

2.3. Service Provided "As Is"

THE SERVICE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND. WITHOUT LIMITING THE FOREGOING, WE EXPLICITLY DISCLAIM ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUIET ENJOYMENT AND NON-INFRINGEMENT. WE MAKE NO WARRANTY THAT THE SERVICE WILL MEET YOUR REQUIREMENTS OR BE AVAILABLE ON AN UNINTERRUPTED, SECURE, OR ERROR-FREE BASIS. WE MAKE NO WARRANTY REGARDING THE QUALITY, ACCURACY, TIMELINESS, TRUTHFULNESS, COMPLETENESS OR RELIABILITY OF ANY INFORMATION OR CONTENT ON THE SERVICE. YOUR USE OF THE SERVICE IS AT YOUR OWN RISK.

2.4. You Are Responsible for Providing Accurate Information

TO CREATE YOUR TRIP, WE MAY ASK YOU TO SUPPLY CERTAIN INFORMATION (E.G., YOUR INTERESTS, GROUP TYPE, TRAVEL DATES, PREFERRED DESTINATION). THIS IS REFERRED TO AS THE "ONBOARDING PROCESS" IN THESE TERMS. YOU ARE RESPONSIBLE FOR ENSURING THAT ALL INFORMATION PROVIDED BY YOU DURING THE ONBOARDING PROCESS IS TRUE AND ACCURATE. IN THE EVENT YOU PROVIDE US WITH INACCURATE OR INCOMPLETE DATA, WE ARE NOT RESPONSIBLE FOR ANY OUTCOMES, IN PARTICULAR, THE SUITABILITY OF THE TRIP GENERATED FOR YOU.

2.5. We Are Not Responsible for Third-Party Services

THE SERVICE MAY CONTAIN LINKS TO THIRD PARTIES AND/OR THIRD-PARTY WEBSITES. WE DISCLAIM ANY RESPONSIBILITY FOR THE PRODUCTS, SERVICES, OR CONTENT OFFERED BY ANY THIRD PARTY.

2.6. English Text Prevails

THESE TERMS WERE ORIGINALLY WRITTEN IN THE ENGLISH LANGUAGE. IF AN INTERPRETATION OF A TRANSLATED VERSION CONFLICTS WITH THE ENGLISH VERSION, THE ENGLISH VERSION SHALL PREVAIL.

3. Account Registration

3.1. In order to use the Service, you need to register a user account. During registration, you agree to provide true and accurate information, and not to misrepresent your identity by registering an account in the name of another person.

3.2. You should keep your account information accurate and up-to-date (particularly your email address — if you ever forget your password, a working email address is often the only way for us to verify your identity and help you log back in).

3.3. You acknowledge that you are solely responsible for maintaining the confidentiality of your account credentials, as well as for all activities that occur under your account. We use reasonable security measures to protect against unauthorized access to your account. We cannot, however, guarantee the absolute security of your account and cannot promise that our security measures will prevent unauthorized third-party access. You agree to immediately notify us of any unauthorized use of your account or any other breach of security.

4. Purchases, Cancellations & Refunds

4.1. Free and Paid Plans

The Service offers a free tier with a limited number of AI-generated trips per month. Some features may only be available with a paid subscription. Free-tier features and limits may change at our discretion.

4.2. Subscription Purchase

Once you have used the Service, you may be offered a paid subscription with an indication of subscription fees, terms, and periodicity (e.g., monthly, annually). In order to purchase a subscription, you need to select the desired plan and authorize a corresponding payment. Payments are processed by Stripe, whom you authorize to charge the applicable fees according to the payment method you have chosen. Your payment card information is encrypted and handled directly by Stripe — we do not store your full card details. All applicable fees will be displayed on the payment screen before you authorize any payment.

4.3. Auto-Renewal & Cancellation

Subscriptions are charged and renew automatically at the end of each subscription period until you cancel. To avoid being charged for the next period, you must cancel your subscription at least 24 hours before the end of the current subscription period.

IN ORDER TO CANCEL YOUR SUBSCRIPTION, YOU CAN:

• Click the "Cancel Subscription" button available in your account profile settings, or
• Contact contact@tripppler.app with your cancellation request and follow the instructions provided.

DELETING YOUR ACCOUNT WILL CANCEL YOUR SUBSCRIPTION. HOWEVER, SIMPLY CLEARING YOUR BROWSER DATA DOES NOT CANCEL YOUR SUBSCRIPTION.

4.4. Refund Policy

You agree that you have been provided with comprehensive information about your purchase (including subscription fees, terms, periodicity, and auto-renewal) before authorizing it. By authorizing your purchase, you confirm that you have understood its conditions and agree to them. Unless otherwise stated in these Terms or required by applicable law, your purchase is final and non-refundable.

4.5. Right of Withdrawal (EU/EEA/UK/Switzerland)

If you are based in the EU, EEA, United Kingdom, or Switzerland, you have the right to withdraw from your contract with us within 14 days from the day you entered into the contract and enrolled into your Tripppler subscription.

To exercise your right of withdrawal, you must notify us of your decision by:

• Emailing us at contact@tripppler.app, or
• Sending a written notice to our registered address.

It is sufficient that you send your withdrawal notice before the 14-day withdrawal period expires. If you validly exercise your right of withdrawal, we will refund all payments received from you using the same payment method used for the original transaction.

You may use the following sample form (not mandatory):

4.6. Fee Changes

To the extent permitted by applicable law, we may change subscription fees at any time (which changes will become effective upon your next renewal). We will give you reasonable notice of any pricing changes by posting the new prices within the Service and/or by sending you an email notification at least 30 days in advance. If you do not agree to the price change, you must cancel your subscription prior to the change going into effect.

5. User Content & Feedback

5.1. Your Content

You retain ownership of any content you create through the Service (e.g., custom trips, preferences, visited places). By using the Service, you grant us a non-exclusive, worldwide, royalty-free license to store, process, and display your content as necessary to provide and improve the Service.

By submitting any user-generated content to the Service, you confirm that you own or otherwise have all necessary rights to submit such content. You agree not to submit any content that violates these Terms, infringes the rights of any third party, or is illegal or otherwise contrary to applicable law.

5.2. Shared Trips

When you share a trip via a public link, the trip details (itinerary, points of interest, timing) become accessible to anyone with that link. You are responsible for the content of trips you share. You may revoke shared links at any time.

5.3. Feedback

You may, at your sole discretion, provide feedback, comments, or suggestions regarding the Service ("Feedback"). By providing any Feedback, you grant us a non-exclusive, worldwide, royalty-free, sublicensable, and transferable license to use, store, reproduce, and otherwise process such Feedback without restriction or obligation to you.

6. Prohibited Conduct

6.1. As a user of the Service, you agree not to use the Service:

• For any commercial purpose without our express written consent;
• For creating any competing service;
• In any fraudulent, criminal, or unlawful manner;
• In any other way that violates these Terms.

6.2. You also agree not to:

• Make any modification, adaptation, or derivative work from the Service;
• Decipher, decompile, disassemble, or reverse engineer any part of the Service;
• Circumvent, disable, or otherwise interfere with security-related features;
• Scrape, crawl, or use automated tools to extract data from the Service;
• Take any action that may interfere with or create an undue burden on the Service;
• Create multiple accounts to circumvent usage limits;
• Impersonate another person or entity;
• Use the Service to generate content for competing products.

7. Intellectual Property

THE SERVICE INCLUDING ANY SOFTWARE, DESIGNS, GRAPHICS, PHOTOS, MAPS, TEXTS, AND ALL OTHER CONTENT IS OUR INTELLECTUAL PROPERTY, PROTECTED BY COPYRIGHT, TRADEMARK, AND OTHER INTELLECTUAL PROPERTY LAWS. ALL TRADEMARKS, SERVICE MARKS, GRAPHICS, AND LOGOS USED IN CONNECTION WITH THE SERVICE ARE TRADEMARKS OR REGISTERED TRADEMARKS OF TRIPPPLER. YOU EXPRESSLY UNDERSTAND AND AGREE THAT THESE TERMS DO NOT GRANT YOU ANY RIGHT, TITLE, OR INTEREST IN THE SERVICE OR IN ANY TRADEMARKS. ALL INTELLECTUAL PROPERTY RIGHTS IN RELATION TO THE SERVICE WILL REMAIN WITH US.

8. Third-Party Services

The Service integrates with third-party providers including:

• Supabase — authentication and data storage
• Stripe — payment processing
• Anthropic, OpenAI, Google — AI trip generation
• Mapbox — maps and geocoding

Your use of these third-party services is subject to their respective terms and privacy policies. We are not responsible for the practices of third-party providers.

9. Limitation of Liability

9.1. TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER TRIPPPLER NOR ITS SERVICE PROVIDERS INVOLVED IN CREATING, PRODUCING, OR DELIVERING THE SERVICE WILL BE LIABLE FOR ANY INCIDENTAL, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, OR DAMAGES FOR LOST PROFITS, LOST REVENUES, LOST SAVINGS, LOST BUSINESS OPPORTUNITY, LOSS OF DATA OR GOODWILL, SERVICE INTERRUPTION, OR THE COST OF SUBSTITUTE SERVICES OF ANY KIND ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR FROM THE USE OF OR INABILITY TO USE THE SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT TRIPPPLER HAS BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE.

9.2. IN PARTICULAR, BUT WITHOUT LIMITATION, TRIPPPLER SHALL NOT BE LIABLE FOR ANY DAMAGES ARISING FROM YOUR RELIANCE ON AI-GENERATED ITINERARIES OR RECOMMENDATIONS, INCLUDING BUT NOT LIMITED TO INACCURATE DIRECTIONS, CLOSED VENUES, SAFETY ISSUES AT RECOMMENDED LOCATIONS, OR ANY OTHER CIRCUMSTANCES RELATED TO TRAVEL.

9.3. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, TRIPPPLER'S TOTAL LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR FROM THE USE OF OR INABILITY TO USE THE SERVICE SHALL NOT EXCEED THE AMOUNTS YOU HAVE PAID TO TRIPPPLER FOR USE OF THE SERVICE IN THE 12 MONTHS PRECEDING THE CLAIM, OR ONE HUNDRED EUROS (€100), WHICHEVER IS GREATER.

9.4. THE EXCLUSIONS AND LIMITATIONS OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE AGREEMENT BETWEEN TRIPPPLER AND YOU.

10. Indemnification

You hereby agree to indemnify and hold Tripppler, its officers, directors, employees, agents, and affiliated entities harmless from and against any claims, disputes, costs, losses, liabilities, damages, expenses and judgments of any kind, including reasonable legal fees, arising out of or in any way connected with (a) your access to or use of the Service, (b) your violation of these Terms, or (c) your infringement of any third-party rights.

11. Suspension & Termination

11.1. Termination by You

You may terminate your account at any time by deleting it through your profile settings or by contacting contact@tripppler.app. Upon termination, your right to use the Service ceases immediately.

11.2. Termination Without Prior Notice

We may cancel your subscription or terminate your account immediately if:

• You violated these Terms and/or our Privacy Policy;
• You violated applicable law;
• You provided information that is untrue, inaccurate, or incomplete;
• You fail to pay fees due to us;
• We receive a request from law enforcement or governmental agencies;
• We are required to do so to comply with applicable law.

You shall not be eligible for any refund in this case.

11.3. Termination Upon Notice

We may decide to stop supporting or offering the Service at any time by notifying you accordingly. In such case, we will either allow you to continue accessing the Service until the end of your current paid subscription period, or refund you the pro rata portion of prepaid amounts corresponding to the remaining period.

11.4. Survival

Sections that by their nature should survive termination (including Limitation of Liability, Indemnification, Intellectual Property, and Applicable Law) shall survive termination of these Terms.

12. Applicable Law & Dispute Resolution

12.1. These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of the European Union and the member state in which Tripppler is established, without regard to choice-of-law principles. If you reside in the EU, the law of your place of residence may also be applicable where such law contains mandatory consumer protection provisions.

12.2. We are always interested in resolving disputes amicably. If you have any dispute with us, you agree that before taking any formal action, you will contact us at contact@tripppler.app and provide a brief written description of the dispute. We will use our best efforts to settle any dispute directly through negotiation.

12.3. If you are a consumer resident in the EU, you may use the European Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

12.4. Any disputes that cannot be resolved amicably shall be submitted to the competent courts of the jurisdiction in which Tripppler is established, unless mandatory consumer protection law grants you the right to bring proceedings in your place of residence.

13. Miscellaneous Provisions

13.1. Changes to Terms. We may make changes to these Terms from time to time by notifying you in advance by reasonable means, including by posting the updated Terms within the Service. For material changes, we will seek to supplement such notice with an email notification. Any such changes will not apply to any dispute arising prior to the date the Terms were changed. Your continued use of the Service following changes constitutes your acceptance of such changes.

13.2. Service Updates. From time to time we may update the Service to improve performance, enhance functionality, or address security issues. We may do this automatically or ask you to refresh your browser. If you choose not to accept updates, you may not be able to continue using the Service.

13.3. Severability. If any provision of these Terms is held by a court of competent jurisdiction to be illegal, invalid, or unenforceable, then such provision shall be enforced to the maximum extent permissible so as to effect the intent of the parties, and the remainder of these Terms shall continue in full force and effect.

13.4. Entire Agreement. These Terms, together with our Privacy Policy, constitute the entire agreement between you and Tripppler regarding your use of the Service and supersede all prior agreements.

13.5. No Waiver. Our failure to enforce any right or provision of these Terms will not be considered a waiver of that right or provision.

13.6. Assignment. You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights and obligations under these Terms without restriction.

14. Contact Us

If you have questions about these Terms:

• Email: contact@tripppler.app
• Website: tripppler.app